ABOUT US

DBREW Industries Private Limited, doing business as Samov Tea (henceforth, “Owner,” “Our,” “Us”, “Samov Tea”) is a premium provider of single estate Assam teas, dedicated to offering transformative experiences of renewal, connection, and clarity. We are committed to protecting the personal information of our customers and visitors who use our website, products, or services (collectively, our “Users”). This Privacy Policy outlines how your personal information is collected, shared, and used by us. If you have any questions about this Privacy Policy or the practices described herein, you may contact us at care@samovtea.com.

LEGAL DISCLAIMER

At Samov Tea, your privacy is of utmost importance to us. To ensure the protection of your personal information, we have adopted this Privacy Policy (“Privacy Policy” or “Policy”). This Policy governs all information you provide in connection with your access to and/or use of our website (“Site”). By visiting the Site and using any information or services offered through it, as defined in our Terms of Service, you acknowledge that you have read, understood, and agreed to be bound by the terms, conditions, representations, warranties, disclaimers, and policies presented on the Site—including, but not limited to, this Legal Disclaimer, the Terms of Service, and the Privacy Policy—all of which are incorporated here by reference.
INFORMATION COVERED BY THIS PRIVACY POLICY
Our Privacy Policy is available at https://samovtea.com/pages/privacy-policy. This Policy governs the privacy practices of our website located at https://samovtea.com, along with all associated tools, functionalities, and services we provide (collectively referred to as the “Website” or the “Services”). The Privacy Policy covers personal information, which includes any information we collect, use, share, or process from you, as further described below.
By accessing or using the Website and engaging with our Services, you consent to the practices described in this Privacy Policy. When you purchase a Service from us, interact with the Website, or communicate with us through various channels, your personal information will be collected, used, stored, and shared in accordance with the terms of this Privacy Policy.
This Privacy Policy applies to your information for as long as it remains in our possession, even if you cease using the Site or discontinue the Services. We reserve the right to change, modify, or update the terms of this Privacy Policy at any time, and such changes will be effective upon posting. Whenever we make a substantial or material change, we will post or otherwise make available the revised policy on our Website. Your continued use of the Website or Services after any changes or modifications constitutes your acceptance of the revised Privacy Policy.
Data Storage, Transfer, and Processing
The information we collect from you may be stored, processed, and transferred to locations outside of your country of residence, including but not limited to India and other countries where we or our authorized agents maintain facilities, databases, or operational services. By using the Website and Services, you consent to the transfer of your information to such locations, even if the data protection laws in those jurisdictions differ from those applicable in your own country.
Additionally, while we endeavor to protect your personal information with appropriate safeguards and security measures, we make no representations or warranties concerning the permanent storage of any information you provide. We are not responsible for any potential loss or unauthorized access to your information that may occur despite our efforts to ensure its security. By providing us with information through the Website or Services, you waive any claims that may arise under your local, national, or international laws, rules, regulations, or treaties concerning data privacy, security, and protection.
Scope of the Privacy Policy
The scope of this Privacy Policy is strictly limited to information collected through our Site and any related websites that Samov Tea owns, operates, and controls. This Privacy Policy does not apply to websites, applications, or services owned, operated, or controlled by third parties. This includes, but is not limited to:
Websites that you may access through links provided on our Site.
Websites that host advertisements or promotions related to our products or services.
Social media platforms, third-party marketplaces, or external e-commerce websites where Samov Tea may have a presence but does not exercise full control.
Whenever you click on a link on our Site that redirects you to a third-party website, you should assume that the third-party website is not owned, controlled, or governed by Samov Tea. We have no authority over the privacy practices, terms, or policies of third-party websites, nor do we provide any guarantees, warranties, or representations about their handling of your personal information.
You are responsible for determining if you have navigated away from our Site and for reviewing the privacy policies of any third-party websites you visit. Unless explicitly stated otherwise, our Privacy Policy does not cover or apply to the practices of third-party websites, including but not limited to:
Their methods of collecting, processing, or storing personal information.
The security measures they employ to protect your information.
Their usage of cookies, tracking technologies, or other data-gathering tools.
Any communications or interactions you may have with third-party websites, whether through links, embedded content, or advertisements.
It is highly recommended that you review the privacy policies of each third-party website you visit to fully understand how your personal information may be collected, used, and protected. Samov Tea makes no representations or warranties about the privacy practices or policies of third-party websites, including but not limited to their ability to safeguard any personal information they may collect from you.
By using the Site or Services, you acknowledge and agree that it is your responsibility to understand the privacy practices of third-party websites before providing them with your personal information. Additionally, you acknowledge that Samov Tea is not responsible or liable for the data protection practices, security measures, or privacy policies of any third-party website or service, even if accessed through links provided on our Site.
YOUR PRIVACY
At Samov Tea, we are committed to safeguarding your privacy and ensuring that your personal information is protected in compliance with all applicable legal requirements. This Privacy Policy serves as a comprehensive legal document that outlines how we collect, use, share, and protect your information when you interact with our Website or use our Services. It also explains the choices you have regarding the collection and use of your information, and how you can limit our sharing of your data.
Throughout this Privacy Policy, you will encounter terms that are capitalized. These terms carry specific meanings as defined in the Definitions section below.
DEFINITIONS 
Personal Data
Personal Data refers to any information relating to an identified or identifiable living individual. This includes data that can be used to directly or indirectly identify a person, whether by itself or in conjunction with other information that we possess or are likely to acquire.
Usage Data
Usage Data refers to information that is collected automatically through this Website or through third-party services integrated with the Website. This information may include, but is not limited to: the IP addresses or domain names of the devices used by Users, Uniform Resource Identifier (URI) addresses, the time and date of access, the method utilized to make requests to the server, the size of the files received in response, server response status codes (such as successful responses, errors, etc.), the User’s country of origin, browser type and version, operating system specifications, visit duration, time spent on specific pages, clickstream data including the sequence of pages visited, and other relevant details about the User’s device environment and IT infrastructure.
Cookies
Cookies are small text files or pieces of data that are stored on a User’s device when they visit a website. These files are used to enhance the User’s browsing experience, remember preferences, track usage patterns, and provide personalized services.
Data Controller
A Data Controller refers to an individual or legal entity that determines the purposes for which and the manner in which personal data is processed, either independently or in collaboration with others. For the purposes of this Privacy Policy, Samov Tea acts as the Data Controller of your personal data, determining how and why your information is collected, used, and managed.
Data Processors (or Service Providers)
A Data Processor (or Service Provider) is any individual or legal entity that processes personal data on behalf of the Data Controller. This processing is conducted according to the instructions provided by the Data Controller. To enhance efficiency and improve our services, Samov Tea may engage the services of various Service Providers to assist in processing your data in accordance with this Privacy Policy.
Data Subject
A Data Subject refers to any living individual whose Personal Data is collected, processed, or stored. In the context of this Privacy Policy, the Data Subject is you, the user, whose personal information may be gathered and processed by Samov Tea or its authorized Service Providers.
User
The User refers to any individual accessing or utilizing our Services. In the context of this Privacy Policy, the User corresponds to the Data Subject, meaning the individual whose Personal Data is collected, processed, or stored by Samov Tea as part of their engagement with our Website or Services.
This Website
This Website refers to the online platform through which Personal Data of the User is collected, processed, and managed. It includes all associated tools, features, and services provided by Samov Tea through https://samovtea.com and any related subdomains or applications under our control.
Information Collection and Use
We gather various categories of information for multiple purposes aimed at delivering, enhancing, and optimizing our Services to you. The data collected helps us improve user experience, offer personalized features, and ensure the effective functioning of our Website and Services.
Types of Data Collected: Personal Data
While using our Services, we may request you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”).
Personal Data may include, but is not limited to:
Full Name
Email Address
Phone Number
Mailing Address (including City, State, Province, ZIP/Postal Code)
Cookies and Usage Data
Payment Information (if applicable)

We collect this information to enhance your experience, provide our Services effectively, respond to inquiries, process transactions, and communicate important updates.
We may use your Personal Data to communicate with you through newsletters, marketing or promotional materials, and other information that we believe may be relevant or of interest to you. You have the right to opt-out of receiving any, or all, of these communications by following the unsubscribe link or instructions provided in any email we send.
Currently, registration is not required to access most parts of the Website. However, certain existing features or future enhancements may require you to register, create an account, or become a member (“Member”). This process may involve providing additional information to the Website to enable access to those specific features or areas.
Before registering or using certain features of the Website, we strongly encourage you to read this Privacy Policy carefully. Your use of the Website signifies that you understand, accept, and agree to the terms outlined in this Privacy Policy, as well as any other applicable terms and conditions.
If you do not agree with this Privacy Policy or any related terms and conditions, we advise you not to use the Website. By accessing or interacting with the Website and submitting your information to us, you acknowledge and consent to the practices described within this Privacy Policy and other relevant policies.
You retain the right to choose not to provide personal information by opting not to use the Website or any specific feature or service that requires the collection of such data.
The Website may collect various types of information from you, including certain categories of Personally Identifiable Information (PII). The PII we collect with your consent may include, but is not limited to:
Full Name
Date of Birth
Email Address
Mailing Address (including street, city, state, postal code)
Phone Number
Registration Information or other details that are linked to your identity

We only collect PII that is relevant to the Services we provide and the operation and maintenance of the Website. This may include information you provide when:
Registering as a Member
Subscribing to our Services
Signing up for newsletters
Responding to surveys
Making inquiries through our Site, phone, mail, or email
We collect this information to enhance your experience, deliver our Services effectively, and respond to your inquiries or requests.
Usage Data
We may also collect information related to your interactions with our Website or Services, referred to as Usage Data. This may include details about:
Date, time, and frequency of your usage of the Website and Services
Your geographic location at the time of access
Usage preferences and settings
Purchasing patterns and transaction history
Interactions with other users
Pages you visit on the Website and the duration of your visits
Mobile platform or service provider you use
Browser type, operating system, and device specifications
IP address and other unique device identifiers

This Usage Data helps us improve our Services, enhance user experience, analyze trends, and provide personalized content and features.
We may aggregate and analyze the information collected, including Usage Data and related data, to enhance and improve our Website and Services. This analysis may be conducted by Samov Tea directly or through the engagement of consultants or third-party service providers, as deemed appropriate.
Additionally, we may use this information to follow up on abandoned purchases, improve user experience, enhance marketing efforts, and optimize site performance. We may also share aggregated, non-personally identifiable information with third parties, including advertisers, to support marketing, analytics, and promotional activities.
The information we collect may be stored both offline and online, and may be integrated with our electronic databases. We may also combine the information collected from you with data obtained from other sources, such as advertisers and promotional partners.
We use the collected information for various purposes, including but not limited to:
Enforcing this Privacy Policy and all applicable terms of use and conditions.
Contacting you or responding to your inquiries. You agree that the Website has permission to reach out to you.
Processing transactions and facilitating payments.
Maintaining and managing your account for a seamless user experience.
Customizing content to enhance user experience and engagement.
Ensuring the security and integrity of the Website and Services.
Conducting research or surveys to gather insights and improve our Services.
Administering, reviewing, and improving content on our Website.
Communicating about products, services, or promotions that may be of interest to you.
Aggregating information for research, project planning, and troubleshooting.
Detecting and protecting against errors, fraud, or other unauthorized activities.
Other purposes as described to you at the time of data collection.

We are committed to using your information responsibly and transparently to improve our Services and enhance your experience with Samov Tea.
By using the Website, you agree that Samov Tea may use your information for various purposes, including but not limited to:
Analyzing Website usage patterns and trends to enhance performance and user experience.
Improving, customizing, and personalizing the Services and content offered to you.
Responding to your requests, questions, and comments in a timely and efficient manner.
Managing your account and providing support as needed.
Facilitating communication between users, where applicable.
Protecting the rights, security, and integrity of the Website, as well as the rights of others.
Enforcing this Privacy Policy and any other applicable terms and conditions.
Your continued use of the Website constitutes your acknowledgment and acceptance of these data usage practices.
Unless you specifically opt-out, you acknowledge and agree that Samov Tea may use your information to provide you with relevant updates and communications related to your use of the Website or Services. This may include:
Administrative notices regarding changes to our Services, policies, or terms.
Product enhancements, promotions, or newsletters designed to keep you informed and engaged.
Targeted advertisements and marketing materials tailored to your interests and preferences, based on your interactions with the Website.
By accepting this Privacy Policy and other applicable terms of service, you expressly consent to receive such communications unless you actively opt-out in the applicable settings or through provided unsubscribe links.
Tracking & Cookies Data
We may collect information through the use of “Cookies” or similar tracking technologies. Cookies are small text files or alphanumeric identifiers placed and stored by your web browser on your device’s hard drive or mobile storage. Samov Tea, as well as potential third-party advertisers or partners, may set and access Cookies on your computer or mobile device for various purposes, including recognizing you when you return to the Website and interact with our Services, customizing and tailoring the Website and Services to suit your specific needs, preferences, or interests, and personalizing content to enhance your overall user experience during visits to the Website. Cookies are also used to control the display of advertisements and track their performance, monitor your Website usage patterns including pages visited and actions taken, record registration details and personalization settings to improve usability, and track items or products you view or interact with during your browsing experience. These technologies help us improve our Website and Services by providing insights into user behavior and preferences. You have the option to manage or disable Cookies through your browser settings, but doing so may affect the functionality and personalization of the Website.
Cookie technology can facilitate the collection of anonymous information about users on an aggregate basis. Such aggregated data may be utilized by Samov Tea to enhance the functionality and user experience of the Website and may be shared with third-party advertisers strictly on an aggregated and non-personally identifiable basis. It is important to note that most internet browsers provide options for users to modify their settings to prevent Cookies from being downloaded or stored on their devices.
It is advisable to check with the provider(s) of your specific browser(s) to determine whether and to what extent they allow you to block or delete Cookies, and how to make the desired adjustments. However, please be aware that deleting cookies or instructing your browser to refuse them may limit your ability to access certain features or functionalities of our Website that rely on cookies for proper operation.
We will provide you with access to your Personally Identifiable Information (PII) for as long as we maintain that information in a readily accessible format. Additionally, we are committed to assisting you in correcting any inaccuracies or errors in your PII. If you wish to access, update, or completely remove your PII from our systems, please contact us via email at care@samovtea.com with your specific request.

Examples of cookies we use include session cookies, which are necessary for operating our Services, and preference cookies, which help us remember your preferences and various settings to enhance your experience.
Social Media
We may collect information from third-party social networking platforms, including data that these platforms provide to us if you choose to use your credentials from such sites to access certain Services offered by Samov Tea. This may include information such as your name and email address to facilitate or pre-populate our sign-up process. The amount and type of information we receive depend on the privacy settings you have established on the respective social networking site.
You have control over your privacy settings and can learn more about managing them by reviewing the privacy policies of the applicable social networking site. Please note that Samov Tea is not responsible for the privacy practices or policies of any third-party social networking sites.
Mode and Place of Processing the Data
Samov Tea implements appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of your Personal Data. Data processing is conducted using computers and IT-enabled tools, in accordance with organizational procedures and methods directly related to the purposes outlined in this Privacy Policy.
In addition to the Owner, the Personal Data may be accessible to specific individuals involved in the operation of the Website, including personnel responsible for administration, sales, marketing, legal matters, and system administration. Additionally, external parties such as technical service providers, mail carriers, hosting providers, IT companies, and communication agencies may have access to Personal Data if required. These external entities, when necessary, are appointed as Data Processors by the Owner to ensure proper data handling.
An updated list of these parties is available upon request from Samov Tea at any time.
The Legal Basis of Data Processing
Samov Tea may process Personal Data relating to users if one or more of the following legal bases apply:
Users have provided their consent for one or more specific purposes. Note that, in certain jurisdictions, Samov Tea may be permitted to process Personal Data until a user objects to such processing (opt-out), without needing to rely on explicit consent or other legal grounds. However, this exception does not apply where the processing of Personal Data is governed by European data protection law.
The provision of Personal Data is necessary for the performance of an agreement with the user, or to fulfill pre-contractual obligations.
Processing is necessary for compliance with a legal obligation to which Samov Tea is subject.
Processing is related to tasks carried out in the public interest or in the exercise of official authority vested in Samov Tea.
Processing is required for the purposes of the legitimate interests pursued by Samov Tea or by a third party.
If you are uncertain about the specific legal basis applicable to the processing of your Personal Data, or if you need clarification on whether the provision of such data is a statutory, contractual, or necessary requirement to enter into an agreement, Samov Tea will be happy to assist you.
Place 
Personal Data is processed at Samov Tea’s operating offices and at any other locations where the parties involved in the processing are situated. Depending on the user’s geographical location, Data transfers may involve transferring the user’s Personal Data to a country other than their own.
To learn more about where such transferred Data is processed, users can refer to the relevant sections of this Privacy Policy detailing the processing of Personal Data. Users are also entitled to obtain information regarding the legal basis for transferring Data to a country outside the European Union or to any international organization governed by public international law or established by two or more countries, such as the United Nations (UN). Additionally, users can inquire about the security measures implemented by Samov Tea to protect their Data during such transfers.
If any such Data transfer takes place, users can find further details in the applicable sections of this document or reach out to Samov Tea through the contact information provided.
Use of Data
The Personal Data collected from users may be used for one or more of the following purposes:
To provide and maintain our Services
To notify you about changes to our Services
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Services
To monitor the usage of our Services
To detect, prevent, and address technical issues
To provide you with news, special offers, and general information about other products, services, and events offered by Samov Tea that are similar to those you have previously purchased or expressed interest in, unless you have opted not to receive such information.
If you register for the Website or any related Service, you may receive newsletters, notifications, and special offers via email or text message, unless you have specifically requested otherwise during registration or as indicated below. You may unsubscribe at any time by following the instructions provided at the end of such emails or text messages, or as otherwise directed by Samov Tea. If a third-party vendor is responsible for providing these newsletters or messages, you may unsubscribe according to the instructions provided by the third party.

If you are experiencing difficulties unsubscribing, please contact us at care@samovtea.com by forwarding the relevant email, text, or newsletter and including the words “Unsubscribe” in the subject line. We will make reasonable efforts to remove you from our mailing list within seven (7) business days. Please note that Samov Tea will not process unsubscribe requests submitted as direct replies to any newsletter.

Users can find more detailed information about the purposes of processing and the specific Personal Data used for each purpose in the respective sections of this Privacy Policy.

Retention of Data

Personal Data will be processed and stored for as long as necessary to fulfill the purposes for which it was collected. Therefore:
Personal Data collected for purposes related to the performance of a contract between Samov Tea and the user will be retained until the contract has been fully executed.
Personal Data collected to serve Samov Tea’s legitimate interests will be retained as long as required to fulfill those interests. Users may obtain specific information about the legitimate interests pursued by Samov Tea within the relevant sections of this Privacy Policy or by contacting us directly.
In certain cases, Samov Tea may retain Personal Data for a longer period if the user has provided explicit consent for such processing, provided that the consent is not withdrawn. Additionally, Personal Data may be retained for an extended period if required to comply with legal obligations, respond to orders from competent authorities, or as mandated by applicable law.
Once the applicable retention period expires, Personal Data will be permanently deleted. As a result, the rights to access, erasure, rectification, and data portability cannot be enforced after the retention period has ended.
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those applicable in your jurisdiction.
Samov Tea will take all reasonably necessary steps to ensure that your data is handled securely and in compliance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless adequate safeguards are in place to protect your data and ensure its security, along with other personal information.
By consenting to this Privacy Policy and subsequently providing your information, you acknowledge and agree to such transfers of your Personal Data.
As mentioned above, we may share your Personally Identifiable Information (PII) or non-PII-related information with unrelated third parties such as advertisers, sponsors, or other vendors. Samov Tea may engage third-party service providers to manage billing or payment processing for our products or Services on our behalf. Additionally, we may outsource certain aspects of our business to third parties, which may require us to disclose the relevant PII necessary for those third parties to perform their services effectively.
If a third party directly manages billing, payment, or other related matters, the terms of use and privacy policies of that third-party payment provider will govern their use and handling of your PII. Samov Tea is not responsible for the privacy practices of such third-party providers.
We reserve the right, and you hereby authorize Samov Tea, to share or disclose your Personally Identifiable Information (PII) when we determine, at our sole discretion, that such disclosure is necessary to identify, contact, or initiate legal action against you if: you are or may be violating this Privacy Policy or any applicable terms and conditions; you are interfering with the rights or property of the Website, Samov Tea, or a third party; you are violating any applicable law, rule, or regulation; disclosure is necessary or required by any applicable law, rule, or regulation; and/or a request is made by governmental authorities, including but not limited to requests made through lawful subpoenas or other legally sanctioned procedures.
Under such circumstances, Samov Tea is not obligated to notify any user or member of the Website or any related Service of such governmental requests or disclosures.
Disclosure of Data
If Samov Tea is acquired by or merged with a third-party entity, or if we sell all or substantially all of our assets, we reserve the right to transfer or assign the information and content we have collected from our users as part of such merger, acquisition, sale, or other change of control.
In the unlikely event of bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, Samov Tea may not be able to control how your Personally Identifiable Information (PII) is treated, transferred, or used.
If Samov Tea is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction. In such cases, we will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement. Under certain circumstances, Samov Tea may be required to disclose your Personal Data to comply with legal obligations or in response to valid requests from public authorities, such as a court order or a government agency
Security of Data
The security of your Personal Data is important to us, but it is essential to understand that no method of transmission over the Internet or method of electronic storage is entirely secure. While Samov Tea employs commercially acceptable measures to protect your Personal Data and keep it free from unauthorized access, alteration, or destruction, we cannot guarantee absolute security.
We implement security measures intended to safeguard confidential information; however, the Internet is not a completely secure environment, and the nature of security risks continues to evolve. The technical and organizational standards within the industry for managing such risks are constantly advancing. While we make efforts to keep our systems secure and may update our technology as new tools and solutions become available, the security of any information collected, stored, or processed by Samov Tea cannot be assured with complete certainty.
If you discover inaccuracies in our data or your Personally Identifiable Information (PII), or if you become aware that your information or PII has been made available online without authorization, we strongly encourage you to notify us immediately.
In the unlikely event that an unauthorized third party breaches the Website’s security measures, Samov Tea will not be held responsible for any damages, whether direct or indirect, resulting from an unauthorized third party’s ability to access, use, or distribute such information.
You acknowledge and agree that Samov Tea shall not be responsible or liable for the dissemination of your information resulting from your voluntary disclosure of such information to any third party.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are located within the European Economic Area (EEA), Samov Tea’s legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the nature of the Personal Data we collect and the specific context in which we collect it.
Samov Tea may process your Personal Data for the following reasons:
To fulfill a contract we have with you.
You have provided consent for us to do so.
The processing is conducted as part of our legitimate interests, provided that such interests are not overridden by your rights and freedoms.
For payment processing purposes and to facilitate transactions.
To comply with legal obligations or requirements under applicable law.
The specific legal basis applicable to your Personal Data processing may vary based on the particular circumstances and purpose for which the data is collected.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
Where the General Data Protection Regulation 2016/679 (GDPR) of the European Union applies, you have certain rights concerning the Personal Data we hold about you. These rights are applicable under specific circumstances and subject to relevant data processing agreements.
Outlined below are your data protection rights and how to exercise them. Please note that we may require you to verify your identity before responding to any requests by providing information known only to the account holder.

To exercise any of your rights, please send an email to care@samovtea.com. Be aware that for each of the rights listed below, Samov Tea may have valid legal grounds to refuse your request. If that is the case, we will inform you of the reasons for the refusal.

If you wish to know what Personal Data we hold about you or if you want that information to be deleted from our systems, please contact us at care@samovtea.com.
Under certain circumstances, you are entitled to the following data protection rights:
The right to access, update, or delete the information we have about you.

The right of rectification – You have the right to request correction of any inaccurate or incomplete information we hold about you.
The right to object – You may object to our processing of your Personal Data at any time.
The right of restriction – You can request that we restrict the processing of your Personal Data under certain conditions.
The right to data portability – You have the right to obtain a copy of your Personal Data in a structured, machine-readable, and commonly used format.
The right to withdraw consent – Where we rely on your consent to process your Personal Data, you have the right to withdraw your consent at any time.
Please note that we may require you to verify your identity before responding to such requests by providing details known only to the account holder.
You also have the right to lodge a complaint with a Data Protection Authority concerning our collection and use of your Personal Data. For more information, please contact your local data protection authority within the European Economic Area (EEA).
Service Providers
We may engage third-party companies and individuals (“Service Providers”) to facilitate our Services, provide the Services on our behalf, perform Service-related tasks, or assist us in analyzing how our Services are utilized.
These Service Providers have access to your Personal Data only to the extent necessary to perform these tasks on our behalf and are contractually obligated not to disclose or use your data for any other purpose.
Platform Services and Hosting
These services are essential for hosting and operating key components of this Website, enabling us to provide the Services through a unified platform. Such platforms offer a broad range of tools to Samov Tea, including but not limited to analytics, user registration, commenting systems, database management, e-commerce functionalities, and payment processing.
The use of these services may involve the collection and handling of Personal Data. Additionally, some of these services operate through geographically distributed servers, which may make it challenging to pinpoint the exact location where your Personal Data is stored.
Advertising
Google
We may utilize Google for remarketing purposes to target Website Visitors with relevant advertisements. For instance, if you previously visited our Website and showed interest in a particular product, you may encounter advertisements from Samov Tea containing special offers or discounts when browsing Google or other websites within the Google Audience Network.
Third-party vendors, including Google, may display our ads on their websites based on information collected during your visit to our Website.
Third-party vendors, including Google, use cookies to serve ads that are tailored to your interests, based on your previous interactions with our Website.
You may opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can opt out through the Network Advertising Initiative opt-out page.
Facebook
We use Facebook Custom Audiences to deliver targeted advertisements to Website Visitors on Facebook based on the email addresses you have provided to us, provided that you have granted us permission to do so. You can learn more about Facebook Custom Audiences by visiting the Facebook Help Center.
We may also use information linked to your social media accounts, such as demographic details, professional titles, industries, or organizational affiliations, to enhance our marketing efforts and tailor our advertisements more effectively.
Additionally, we may use the information collected from you to display relevant advertisements. For example, we may purchase advertisements that are selectively presented to users who have demonstrated interest in specific products, services, or events, such as participating in live workshops.
Data Processing Solutions
Shopify
Shopify is an e-commerce platform used to facilitate online transactions and manage our Website’s sales processes. The Personal Data collected through Shopify is necessary to complete the purchase process and ensure seamless order fulfillment.
Personal Data collected: Various types of data as specified in Shopify’s privacy policy.
For more details, please review Shopify’s Privacy Policy at: https://www.shopify.com/legal/privacy.
User Database Management
This type of service enables Samov Tea to create user profiles by collecting information provided by users, such as email addresses, names, and other personal details submitted through this Website. Additionally, these services may track user activities using analytics features to enhance user experience and optimize our Services.
The Personal Data collected may also be cross-referenced with publicly available information about the user, such as social media profiles, to build comprehensive private profiles. These profiles are used by Samov Tea to improve the functionality and relevance of the Website.
Certain services may also facilitate the delivery of timed messages to users, such as emails triggered by specific actions performed on the Website.
Analytics
We may engage third-party Service Providers to monitor, analyze, and evaluate the use of our Services. These services enable Samov Tea to track web traffic, gather insights into user behavior, and improve the overall performance and functionality of the Website. This data analysis helps us enhance user experience and optimize our Services effectively.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. (“Google”). This service collects and utilizes Data to track and analyze the usage of the Website, generate reports on user activities, and share those reports with other Google services.
Additionally, Google may use the collected Data to contextualize and personalize advertisements within its own advertising network.
Personal Data collected: Cookies and Usage Data.
 Place of processing: United States – Privacy Policy – Opt Out.
Hotjar
We use Hotjar to gain deeper insights into our users’ needs and enhance their overall experience with our Website. Hotjar is a technology service that provides us with valuable information about user interactions, including how much time users spend on specific pages, which links they click, and areas of the site they prefer or avoid. This feedback allows us to continuously improve our Services based on user experience.
Hotjar utilizes cookies and other tracking technologies to collect data about user behavior and their devices. This includes details such as IP addresses (captured and stored only in anonymized form), device screen size, device type (including unique device identifiers), browser information, geographic location (country only), and preferred language settings. All of this information is stored by Hotjar in a pseudonymized user profile.
Neither Hotjar nor Samov Tea will use this information to personally identify individual users or combine it with other data to create an identifiable user profile.
Place of processing: United States – Privacy Policy – Opt Out.
Klaviyo
We use Klaviyo to collect and manage customer contact details, demographic data, shopping histories, and information about your interactions with our marketing communications. This data helps us to personalize marketing content, target customers for marketing campaigns, analyze and improve our communication strategies, and evaluate the effectiveness of marketing campaigns.
By leveraging Klaviyo’s tools, we can enhance user engagement and tailor our marketing efforts to better suit your interests and preferences.
Privacy Policy: https://www.klaviyo.com/legal/privacy-policy
ValueFirst
We use ValueFirst to collect consumer contact details and communicate with you via platforms such as SMS, Voice, Email, WhatsApp, and other channels. This helps us reach out to you effectively with important updates, promotions, and communications related to our Services.
Privacy Policy: https://www.vfirst.com/legal
Limechat
We use Limechat to collect your personally identifiable information such as your name, postal address, email address, telephone number, or any other details necessary for reaching out to you via Limechat Software on our Website or App. This helps us provide efficient communication and support.
Privacy Policy: https://www.limechat.ai/privacy-policy/
Payments
We may offer paid products and/or services within our Services. In such cases, we use third-party payment processors to handle payment transactions.
We do not store or collect your payment card details. All payment information is provided directly to our third-party payment processors, and their use of your Personal Data is governed by their own Privacy Policy. These payment processors comply with the PCI-DSS standards set by the PCI Security Standards Council, which is supported by major payment brands such as Visa, Mastercard, American Express, and Discover. PCI-DSS standards ensure the secure handling of payment information.
The payment processor we work with is:
 PayU
 Their Privacy Policy can be viewed at: https://payu.in/privacy-policy
Razorpay
Privacy Policy: https://razorpay.com/privacy/
Traffic Optimization and Distribution
This type of service enables our Website to distribute its content across servers located in various countries, optimizing the Website’s performance.
The Personal Data processed depends on how these services are configured and used. Their primary function is to manage and filter communication between the Website and the User’s browser.
Due to the global nature of this system, it is challenging to pinpoint the exact locations where content, which may contain Personal Information, is transferred during processing.
Cloudflare
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
Due to the way Cloudflare is integrated, it filters all traffic between the Website and the User’s browser, while also collecting analytical data from the Website to enhance its performance and security.
Personal Data collected: Cookies and various types of data as outlined in the Cloudflare Privacy Policy.
 Place of processing: United States – Privacy Policy.
Amazon Web Services (AWS)
Amazon Web Services (AWS) is a secure cloud services platform that provides computing power, database storage, content delivery, and other essential functionality to support business growth and scalability. AWS enables millions of customers to build advanced Websites with enhanced flexibility, scalability, and reliability.
Place of processing: Global – Privacy Policy.
Displaying Content from External Platforms
This service enables you to view content hosted on external platforms directly on our Website and interact with it.
Please note that this service may still collect web traffic data from the pages where it is implemented, even if you do not directly engage with the content. This data collection helps improve performance and user experience.
Google Fonts (Google Inc.)
Google Fonts is a typeface visualization service provided by Google Inc. that enables our Website to incorporate custom fonts into its pages.
Personal Data collected: Usage Data and various types of data as outlined in Google Fonts' Privacy Policy.
 Place of processing: United States – Privacy Policy. Privacy Shield participant.
YouTube Video Widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows our Website to embed and display video content directly on its pages.
Personal Data collected: Cookies and Usage Data.
 Place of processing: United States – Privacy Policy.
Cookie Policy
Our Website uses Cookies to enhance your experience. For more information and a detailed overview of how we use cookies, please refer to our Cookie Policy.
Additional Information About Data Collection and Processing
Legal Action
Your Personal Data may be used by Samov Tea for legal purposes, such as in court proceedings or in the stages leading to potential legal action related to improper use of the Website or its associated Services. You acknowledge that Samov Tea may be required to disclose Personal Data upon request from public authorities.
Additional Information About User’s Personal Data
In addition to the details provided in this Privacy Policy, our Website may offer further and more specific information regarding particular Services or the collection and processing of Personal Data upon your request.
System Logs and Maintenance
For operational and maintenance purposes, this Website and any third-party services we use may collect files that log interactions with the Website (referred to as System Logs) and may use other Personal Data (such as IP Address) for these purposes.
Information Not Contained in This Policy
For additional details regarding the collection or processing of Personal Data, you can reach out to Samov Tea at any time. Please refer to the contact information provided at the beginning of this Privacy Policy.
How “Do Not Track” Requests Are Handled
This Website does not support “Do Not Track” requests. To understand whether any third-party services we use honor these requests, please refer to their respective Privacy Policies.
Links to Other Sites
Our Services may contain links to external websites that are not operated by Samov Tea. If you click on a third-party link, you will be directed to that site. We strongly encourage you to review the Privacy Policy of every site you visit. Samov Tea has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Children’s Privacy
As stated in the Legal Disclaimer, our Website is intended for use by mature audiences. Individuals under the age of 21 should not access or use the Website. However, we recognize the importance of protecting children's privacy, and we are committed to complying with the Children's Online Privacy Protection Act (COPPA).

This Website does not knowingly collect, use, or disclose Personally Identifiable Information (PII) from children under the age of 13. If we discover that we have inadvertently collected such PII, we will promptly delete it. If you are a parent or legal guardian and believe that we have collected PII from your child under 13, please contact us at care@samovtea.com, and we will take immediate steps to remove this information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When we make changes, we will notify you by posting the revised Privacy Policy on this page.
We will also inform you via email and/or provide a prominent notice on our Services before the changes take effect, and we will update the “effective date” at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about any updates. Changes to this Privacy Policy will be effective once posted on this page.
Beware of Cyber Frauds!
We have been made aware that certain cyber-criminals are misusing the name of Samov Tea and its locations to promote fake events and collect registration fees or payments under false pretenses.
Please note that Samov Tea and its parent company, DBREW Industries Private Limited, do not charge any fees or authorize third parties to organize or host events at our cafes without proper verification or official announcements on our official platforms.
For verified updates and announcements, please refer to our official website or social media pages.
If you receive any suspicious emails, calls, messages, or other forms of communication, do not share your personal information or engage with them until you have verified their legitimacy.
Report any suspicious cyber frauds immediately to the National Cyber Crime Portal at cybercrime.gov.in.
Samov Tea and its parent company will not be held responsible for any liability arising from fraudulent activities carried out by scammers.
Stay vigilant and protect your personal information.

Contact Us

If you have any questions or feedback regarding this Privacy Policy, please feel free to reach out to us using the contact details provided on our Contact page.
For any escalations related to this Privacy Policy, please contact our Grievance Officer, Rahul Kumar, at care@samovtea.com or 
Alternatively, you can visit us at:
Behind PWD Colony, East Chowkidinghee, Dibrugarh -786001, Assam